A campaign or product is missing

Where to look when something you know exists does not show.

  • New campaigns appear after the next ads sync - within hours. A campaign created minutes ago is not there yet.
  • Archived campaigns are excluded from active views by default; use the state filter to include them.
  • Products appear once they have order or advertising history synced. A brand-new listing with no sales and no ad spend has nothing to show yet.
  • Filtered views: check the active filters bar - a brand, marketplace, or search filter from a previous session may still be applied.
  • Wrong profile selected: campaigns live per marketplace profile. The profile selector at the top switches between them - a CA campaign will not show under the US profile.

If none of these explain it, report it through Feedback & Support with the campaign or product name.

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